1. Returns and Refunds for SJ Store
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the item subject to the following conditions:
- Timeframe: Returns must be initiated within 14 days of receiving your order.
- Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
- Non-returnable items: Perishable goods, custom products, digital downloads, and certain health and personal care items cannot be returned.
2. SJ Delivery Cancellations and Refunds
For orders placed through SJ Delivery:
- Cancellation: You may cancel an order before the store or restaurant has started preparing it for a full refund.
- Late Cancellations: If you cancel after preparation has begun or the driver has been dispatched, you may be charged a cancellation fee up to the full amount of the order.
- Missing or Incorrect Items: If your delivery is missing items or incorrect, please contact support within 24 hours for a partial or full refund.
3. How to Initiate a Return or Refund
To start a return or request a refund, please follow these steps:
- Contact our support team at contact@sjone.xyz or through the in-app support chat.
- Provide your order number and a detailed explanation of the issue.
- For damaged or incorrect items, please include clear photos.
Our team will review your request and provide instructions on how to return the item if applicable.
4. Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and automatically applied to your original method of payment within 5-10 business days.
- SJ Wallet refunds are typically processed faster and may be credited within 24-48 hours.
5. Shipping Costs for Returns
You will be responsible for paying for your own shipping costs for returning your item unless the return is due to an error on our part (e.g., incorrect or defective item). Shipping costs are non-refundable.
6. Contact Us
If you have any questions about our Return Policy, please contact us:
- Email: contact@sjone.xyz
- Website: sjone.xyz/contact